Time for a new facilities management provider? Make the process as seamless as possible

The decision to work with a new facilities management (FM) supplier is often driven by an organisation’s strategic objectives: perhaps you want to provide your people with an upgraded workplace experience where they can truly thrive, or you need a supplier that better aligns with your ambitious sustainability goals.

‘The purpose of FM has grown, and increasingly it plays a key role supporting organisational cultural transformation.’

CBRE.co.uk

CBRE highlights the critical value that FM brings to an organisation, even suggesting that it serves as a ‘catalyst for cultural transformation’. Working with a FM partner that truly understands your business objectives has an impact on your company’s operations, workplace conditions, staff performance, sustainability status, and brand image. Once you have made your selection, the transition to a new supplier can be challenging – but it does not need to be with the right partner by your side.

In this piece, we explore how to make the process of selecting and onboarding a new FM supplier as straightforward as possible – from how to choose the right partner for your business’s needs to the transition process and what to expect.

Selecting the right facilities management provider

Define your requirements: Firstly, it is important to define what you need from a FM supplier and what type of partner would best suit your needs – what attributes and services are most important to you and your business? Identify what you want to achieve and the type of partner that will enable you to get there; values and personality factors, such as cultural fit and attitudes towards sustainability, are important too.

Evaluate supplier capabilities: Assess the capabilities of each FM provider on your shortlist, including their range of services, experience working with similar companies, client service, certifications, values, innovative use of technology, and quality assurance processes. We suggest seeking out a provider that places emphasis on client relationship, and understands the need to develop fully bespoke and flexible solutions.

At Pyndar, we understand the significance of gaining a thorough understanding of each client’s needs. We take the time to truly understand your corporate culture, your ways of working and your priorities for your business, your clients and your people. Armed with this knowledge, we tailor FM packages which work around you day to day and support your wider goals and ambitions.

The right FM partner can transform the workplace experience in multiple ways, by: creating positive first impressions for anyone entering the space; improving workplace conditions; extending asset life; ensuring compliance; and enhancing your brand image and reputation, all while helping you to reach your sustainability goals – so choose wisely.

Transitioning to a new FM provider: what to expect

People changes: Obligations under UK law, particularly the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), ensure continuity for existing staff. While familiar faces may remain, changes in management are to be expected.

Reaction from the workforce: Resistance to change can be a challenge. Your people may be used to working with the previous supplier, or may be apprehensive about potential disruptions to or changes in service quality. Effective change management strategies, including those concerning communication and support, can help address employee concerns and facilitate a smooth transition process. The key here is to communicate clearly the benefits of transitioning to a new provider. This will not be difficult when working with the experts at Pyndar because of the outstanding service we provide.

Timings: There may be contractual and legal considerations involved in transitioning to a new supplier, including negotiations, agreements and terms. With Pyndar, however, contracts can be mobilised immediately – we have the resources to act swiftly and waste no time getting you set up with us.

So why choose Pyndar?

To create a workplace where your people can flourish and your clients feel most comfortable, you need a FM company with the operational skills and management expertise to bring that vision to life. Our team at Pyndar is committed to creating long-lasting partnerships with our clients, delivering exceptional facilities management which supports clients’ unique focus and purpose.

Find out more about how we support businesses like yours to ensure workplaces are compliant, or email transform@pyndar.uk with your specific requirements.